Improving the patient journey


The challenge

Improving the patient journey

The barriers of the patient journey with the support of digital technologies.

The why

Why is this challenge important?

It is becoming increasingly important for healthcare organizations to differentiate themselves on the customer experience and customer satisfaction. Patients want to participate more actively in their personal care plan. Exchanging important information, introducing personal needs and giving direction during the stay contribute to a higher satisfaction, but also to the efficiency of the service from the hospital.

Technology helps in this and is playing an increasingly important role. It is clear that this is a continuous development process in which the technology is supportive and not leading. The technology does offer the efficiency and effectiveness whereby the (scarce) healthcare staff can focus on its core task and the administration and organization is automated as much as possible. On the other hand, we also notice a reluctance due to average patient age due to fear of new technology.

The solution

What outcome are we looking for?

An analysis of the existing barriers and ways how they can be solved.


What do we expect from the participants?

Creative, out of the box thinking.


We are looking for:
Students in Business, Economics, Health, IT and Data.


  • Gain experience
  • Enhance your CV
  • Connect with like-minded people
  • Receive a certificate of participation

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About us


SPIE sets the world in which we live, work and live in motion. Our A-to-Z solutions help buildings perform optimally, make cities smarter, facilitate the energy transition and make industrial activities more sustainable.

SPIE is the leading independent European pure-player.Our 48,000 employees are committed to working with our customers in order to make the energy transition and digital transformation a success. Spie is active in 4 markets: Smart City, Smart Building, energies en industry services.

As an inseparable part of SPIE Smart Buildings offer a new vision of property value. For the challenges of sustainable construction, there is now a range of technologies and services geared towards the wellbeing of a building’s occupants, the flexibility of the installations and the development of new usage practices.

Health market: Information networks, interoperability between regional health structures, data security, personal medical records, patient comfort, telemedicine… all these aspects of digital hospitals are addressed with the support of healthcare professionals and an organisational setup focused on managing the change.

The various stakeholders in the health sector are currently experiencing a profound transformation of their activities: new medical technologies, developments in the information system, regulatory constraints, cost pressure, increased patient requirements, rigorous security systems... essential challenges for which we can provide support through a range of resources and services deployed across Europe in some 1100 healthcare facilities.

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