How can Kiwa better meet the needs of our customers and their end users?
As a TIC company (Testing, Inspection, and Certification), we primarily serve as a B2B partner. However, our clients often leverage our advice, certificates, or reports to gain a competitive edge and showcase this to their customers, end users, and consumers.
We challenge you to consider: how can we better involve end users in Kiwa’s services and highlight the added value we provide?
This should be viewed through the lens of ESRS S4, part of the European Sustainability Reporting Standards, which focuses on consumers and end users. It guides businesses on reporting the impact of their activities on the people who use their products or services.
We seek advice and solutions to questions such as:
• What does quality information mean to them? Can you provide insights into the real or perceived needs of consumers and end users for our services, or what they recognize as added value in testing, inspection, and certification?
• How can this added value be made visible to this target group?
• How can we engage this target group more closely, so they act as a sounding board for our services and the development of new ones?
• How can we ensure that this greater involvement of end users within Kiwa contributes to improving our services, developing innovative offerings, and maintaining transparency in the market?
With Kiwa's assurance, testing, inspection, certification, training, consultancy and data services, Kiwa creates trust in our customers' products, services, processes, (management) systems and employees. Kiwa does so in a wide variety of markets segments, ranging from construction and energy supply to drinking water, healthcare, food, feed & farming. Areas of expertise include management systems, corporate social responsibility and lab testing, among many others.
Kiwa has clients in manufacturing and process industries, (business) services, public and private utilities, governments and international institutions.