Online crime victimization has increased by 22% since 2012. There has been an upward trend, especially in recent years. Of the different forms of online crime, the victimization of purchase fraud increased most strongly from 2012, followed by sales fraud and online bullying. The percentage of hacking victims is relatively stable over time. Fewer people came into contact with identity fraud, although there has been a slight upward trend in recent years.
In 2021, 17% of the population aged 15 and older was the victim of one or more online offenses or incidents. Young people were more often victims than older people. In 2021, 20% of 15 to 24-year-olds were victims of online crime, and 12% of over 65s.
Young people are generally not aware of online crime and are therefore not aware of their actions. There is not enough information about this. In most cases it concerns purchase fraud. Someone orders an item, pays for it and then it is not delivered.
The Dutch Association of Insurers is the advocacy group of damage and life insurers in the Netherlands. The Association represents the interests of its members and links them to the interests of society. More than 95 percent of all Dutch insurers are members of the Association. We have set the course to develop ourselves into an Open platform: A platform that connects insurers, stakeholders and organizations from both inside and outside of the sector. Together we want to create added value for customers, learn from each other and find answers to challenging issues that affect us all. Think of the impact of technological developments and data. Society is data driven and this also applies to the insurance sector. Also, industry expansion, changing customer behavior and social themes such as sustainability are very relevant. We take on the challenge of making everyone aware of the importance of a well-functioning insurance market: indispensable within the insurance sector and for society as a whole.